Privacy Policy – Koality Compliance

Last updated: October 2025

Koality Compliance (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you:

  • Submit an enquiry or contact form through our website.

  • Book a consultation or request our services.

  • Subscribe to updates or marketing communications.

  • Communicate with us directly by email, phone, or social media.

The information we collect may include:

  • Your name, email address, phone number, and organisation details.

  • Service preferences or information related to your enquiry.

  • Any other information you choose to provide.

We do not collect sensitive information unless it is necessary for service delivery and you have consented.

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide requested services.

  • Manage bookings and communications related to our consultancy services.

  • Send updates or marketing materials (if you’ve opted in).

  • Improve our website, services, and client experience.

  • Comply with our legal and professional obligations.

3. Storage and Security

We store personal information securely using password-protected systems and reputable cloud services such as Microsoft 365 and Squarespace.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.

4. Disclosure to Third Parties

We may share information only when necessary to:

  • Deliver our services (for example, with software or hosting providers).

  • Meet legal or regulatory obligations.

  • Obtain professional advice (e.g., from auditors, legal advisors).

We do not sell, rent, or trade your personal information.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to collect non-identifiable data such as traffic patterns and page interactions. This helps us understand how visitors use our site and improve user experience. You can adjust your browser settings to refuse cookies if preferred.

6. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate or outdated, by contacting us at: hello@koalitycompliance.com.au

We’ll respond within a reasonable timeframe in line with the Australian Privacy Principles.

7. Complaints

If you believe we have breached your privacy, please contact us first so we can resolve the issue.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the updated effective date.

Contact Us

Koality Compliance
hello@koalitycompliance.com.au
www.koalitycompliance.com.au
ABN: 78 285 652 199